Web Site User Agreement

This Web Site is owned and operated by REFRESH HOTEL HIKKADUWA, a company duly incorporated under the Companies Law of Sri Lanka, having its registered office at 361,Galle Road, Hikkaduwa, Sri Lanka, in the Democratic Socialist Republic of Sri Lanka (hereinafter, as and when the context so requires, called and referred to as “Refresh Hotel Hikkaduwal”).
By accessing and using this Web Site, you agree to be bound by the terms and conditions of use, set out herein. The attached terms of online reservations shall apply, when you make your reservations or purchases online and shall form part and parcel of this Agreement. The Principals of Data Protection of Refresh Hotel is also annexed hereto for your reference.

Terms and Conditions of Use

Acceptable Use

You may use this Web Site in accordance with these terms and conditions for lawful and proper purposes complying with all applicable laws, regulations and codes of practice in Sri Lanka and/or other jurisdictions from which you are accessing the Web Site.
In particular you agree you will not

  • Post, transmit or disseminate any information via this Web Site which is or may be harmful, obscene or otherwise illegal,
  • Use this Web Site in a manner which causes or may cause infringement of the rights of another.
  • Use any software, routine, procedure or device to interfere or attempt to interfere with the operation or functionality of this Web Site including but not limited to making available corrupt and/or fraudulent data, viruses via whatever means or interfere with its availability to others.
  • Deface, alter or interfere with the look and feel of this Web Site or underlying software code.
  • Take any action that imposes an unreasonable or disproportionately large load on the Web Site or related infrastructure.
  • Obtain or attempt to obtain unauthorized access by whatsoever means to any of our networks.

Where Refresh Hotel believes in its absolute discretion that you are in breach of any of these terms and conditions, without prejudice to any of our rights at law or otherwise, we reserve the right to deny you access to this Web Site.

Copyright and Restrictions on Use

All trademarks, service marks, copyright, database rights, and other intellectual property rights in materials on this Web Site as well as the organization and layout of this Web Site together with the underlying software belong to Refresh Hotel or its licensors. The trademark, service mark and logos of Refresh Hotel and its licensors must not be used, modified or adapted in any way without the prior written authorization. The material on this Web Site and the underlying software codes may not be copied, modified, altered, published, broadcast, distributed, linked to another Web Site, sold or transferred in whole or in part without an express written permission. However, the information contained here may be downloaded, printed or copied for your personal non-commercial use.

Disclaimer, Limitation of Liability and Indemnity

  • This Web Site has been compiled in good faith by Refresh Hotel. No representation is made or warranty given, either express or implied as to the completeness or accuracy of the information that it contains, that it will be uninterrupted or error free or that any information is free of bugs, viruses, worms, trojan horses or other harmful components.
  • To the maximum extent permitted by law, Refresh Hotel disclaims all implied warranties with regard to information, products, services and material provided through this Web Site. All such information, products, services and materials are provided “as is” and “as available” without warranty of any kind.
  • This Web Site may contain links to Web Sites operated by third parties. Such links are provided for your reference only and your use of these sites may be subject to terms and conditions posted on them. Refresh Hotel’ inclusion of links to other Web Sites does not imply any endorsement of the material on such Web Sites and Refresh Hotel accepts no liability for their contents.
  • By accessing this Web Site you agree that Refresh Hotel will not be liable for any direct, indirect or consequential loss or damages of any nature arising from the use of this Web Site, including information and material contained in it, from your access of other material on the internet via web links from this Web Site, delay or inability to use this Web Site or the availability and utility of the products and services.
  • You further agree to indemnify, hold Refresh Hotel, and its service providers harmless from and covenant not to sue Refresh Hotel for any claims based on using this Web Site.

Modification of Terms

  • Refresh Hotel may make improvements and/or changes in the products, services and prices described in this Web Site at anytime without notice. Changes are periodically made to the Web Site. Refresh Hotel may amend these terms by posting the amended terms on this Web Site. Continued use of this Web Site following such changes shall constitute your acceptance of such changes.

Age and Responsibility

  • You represent you are of sufficient legal age to use this Web Site and you possess the legal right and ability to enter into this Agreement and use this site in accordance with all of the applicable terms and conditions and create binding legal obligations for any liability you may incur as a result of the use of this Web Site under your name or account including, without limitation, all use of your account by others including minors living with you.

  Cancellation Policy For Full paid Customers :

- Full refund for reservations made on or before 15 days to arrival date
- 50% of the total reservation amount for cancellations between 14-7 days to arrival date
- 0.00% of the total reservation amount for cancellations on or within 7 days to arrival date
- All refunds will be made less of bank/credit card charges from the total refundable amount

Refund and Cancellation Policy For the 10% Deposit Paid Customers :

If you make a request to pay deposit for room booking, then we will send you payment invoice.

-10% deposit will not be refund even if cancel the booking.

- However you can claim and get the above deposit when you make new booking through our web and stay in another day/days for the same room type.

- And also if the initial booking nights is higher than the new booking nights then the refund amounts is calculated according to the new booking stay nights.

- If you want to change the room type for the new booking and get above refund then please contact us.

Child Policy :

- 0-5 years Free of Charge on existing bedding
- 6-11 years 50% of adult rate
- 12 years and above are considered as adults

Check-in time   : 14:00 -  00.00 hours
Check-out time : 06:00 - 11.30 hours